By using our site, we may collect, use, store and transfer different kinds of personal data about you. In respect of all users of our site, the personal data we may collect includes information you send to us when making an enquiry. We may also collect your personal data if you sign up to receive marketing emails from us, fill out a form, or make an enquiry, for example.
Our site and our products and services are not intended for children and we do not knowingly collect data relating to children.
How you can contact us
Merseyside Collectors Centre is a company registered in England and Wales.
Our premises are Unit C109 -111, Paxton Aisle, Market Hall, Birkenhead CH41 2YL.
firstname.lastname@example.org, telephone us at +44 151 666 1431, or write to us at Unit C109 -111, Paxton Aisle, Birkenhead CH41 2YL.
The personal information we collect
Personal data comprises any information relating to an identifiable individual. It does not include any information which relates to a person that cannot be identified or where the person’s identity has been removed (i.e. anonymous data). It also does not include information relating solely to a business or other organisation, rather than to a person. The term processing is used to refer to any activities carried out in respect of personal data, such as collecting, storing, using, organising, amending, disclosing and deleting data.
By using our site and/or make an enquiry, we may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data – data which identifies you (including your name, title and date of birth)
- Contact Data – contact details (including your delivery address, billing address, telephone numbers and email address)
- Social Media Data – when you connect with us or like or follow our social media accounts we may have access to your personal data through a social media platform, including your social media handle, photograph, date of birth, location, occupation, interests and other information and content you make available via your social media accounts
- Marketing and Communications Data – data which we capture when you sign up for newsletters, including your preferences regarding receiving marketing and communications from us
- Customer Service Data – data which is contained within correspondence between us (including email and telephone records), for example, queries relating to a transaction or an enquiry about a product
- Usage Data– information about how you use our site and our services including how you navigate our site and if you encounter any problems
- Technical Data – electronic information which is automatically logged/stored by processing equipment, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our site.
How we collect information
Direct interactions: The majority of the personal data we hold about you is collected when you interact with us or correspond with us directly (via our site or on social media, by post, phone, email, telephone, at our shop or otherwise). This includes personal data you provide when you:
- Fill out a form, for example, the contact form on our site;
- Enquire about our products or services;
- Connect with us, follow us or ‘like’ our posts or accounts on social media
- Subscribe to receive marketing communications, including our newsletter.
The categories of personal data we collect in this way include Identity, Contact, Profile, Social Media, and Communications Data.
Automated technologies or interactions: When you interact with our site, our systems will automatically collect Technical Data and Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, tracking pixels and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see the section headed “Cookies” below.
Other third parties and publicly available sources: We may also receive personal data about you from various third parties as set out below:
- Identity, Contact and Social Media Data from the operators of social media platforms, including Facebook, LinkedIn, Twitter, YouTube and Google+ who are based inside and outside of the EU
- Technical and Usage Data from the following parties:
- Analytics providers, such as Google (based outside the EU)
- Advertising networks, such as LinkedIn and Facebook
How and why we use your personal information
We will only collect and process your personal data where we have a legal basis to do so. This legal basis will vary depending on the manner and purpose for which we are collecting your personal information. We will use your personal information as follows:
- Where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract;
- Where it is necessary to comply with a legal or regulatory obligation that we are subject to;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
- Where we have your consent to do so, subject to your right to withdraw consent (further details are provided in the section headed “Your rights” below).
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you require further detail about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Marketing communications from us: We may send you marketing communications if you have consented to receive marketing communications from us. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information and special offers. Our marketing email provider uses a tracking pixel contained in our emails to track whether they are opened, which features people click on and whether this results in a purchase from our site. This allows us to send you email content that is more tailored to you. Please see our Cookies Policy for further information. At present, the technology does not exist to enable you to open an email without triggering the tracking pixel. If you want to opt out of email tracking, please simply opt out of our emails by using the detailed instructions at the bottom of each email. You may also contact us via the contact form.
Change of purpose
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Protecting your personal information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal data shared via our site and stored on our systems. Where appropriate (such as for the exchange of Financial Data) we use an SSL-secured communication channel which is encrypted and protected with digital signatures.
Unfortunately, however, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or via email; any transmission is at your own risk.
In addition, the personal information you provide to us is only available to authorised personnel of the business who need to access the information in order to fulfil their duties. They will only process your personal information on our instructions and they shall be subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Once we no longer require your personal information, we will take reasonable steps to destroy it in a secure manner.
How long do we hold your personal information?
We will only hold your personal information for as long as necessary to fulfil the purposes we collected it.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) in order to develop our business methods and strategy or for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
If we have a contractual relationship with you, we will retain your personal data for the duration of that relationship. Typically, we will minimise the personal data we hold about you as far as possible and only retain that information which cannot be deleted without compromising the purpose for which we collected the personal data or our other legal obligations.
We shall be entitled to retain our business records, which may contain your personal data, in our automatic archiving and backup procedures and to comply with applicable laws and bona fide internal compliance and audit policies and procedures. We may also retain personal data for the purpose of exercising, defending or establishing legal claims.
We will also need to keep a record of your contact details if you have opted out of receiving marketing communications from us to ensure that we do not send these to you in future.
We shall not have any liability whatsoever to you for the deletion of personal data in accordance with our data retention policy.
Sharing your personal information with third parties
We do not sell your personal information to third parties.
We may share your personal data with the following third parties in order to perform a contract with you, comply with a legal obligation or in our legitimate interests of conducting our business:
- Third-party service providers include hosting, website functionality, IT support service, analytics and marketing and advertising providers. These third-party service providers are only permitted to process personal data for specified purposes and, where they are processing data on our behalf, in accordance with our instructions.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any agreements, or to protect the rights, property or safety of our business, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction, with HM Revenue & Customs, the police, regulators and other authorities and public bodies where we are required to do so by law.
- Professional advisers, including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accountancy services.
We require all our data processors to respect the security of your personal data and to treat it in accordance with the law. We do not allow our data processors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions as set out in our data-sharing agreements.
For more information about the cookies we use and the reasons why we use them, please see our Cookies Policy.
Links to third-party websites
Our site may contain links to third-party websites, including the website of our sister business and affiliates. We do not control the content or links that appear on these third-party websites and we are not responsible for the practices employed by websites linked to or from our site. If you access these third-party websites, the operators of these third-party websites may collect information from you which will be used by them in accordance with their own privacy policies. We would encourage you to read these privacy policies.
You have the following rights with respect of the personal data that we process about you (where we determine the purpose and means for which that personal data shall be processed):
- the right to request access to your personal data that we hold and to receive certain information relating to that data;
- the right to ask us to rectify inaccurate data or to complete incomplete data;
- a right to receive or ask for your personal data to be transferred to a third party (note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you);
- the right to request the erasure of personal data where there is no good reason for us continuing to process it (note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request);
- the right to object to how we process your personal data where we believe we have a legitimate interest in processing it (as explained above) (note that in some cases we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms);
- the right to restrict processing of your personal data in certain scenarios, for example, if you want us to establish the accuracy of the data or you have objected to our use of your data but we need to verify whether we have to override legitimate grounds to use it (note that when processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future; and
- where you have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. If you withdraw your consent, we may not be able to provide certain services to you.
Address: Merseyside Collectors Centre
Unit C109 -111, Paxton Aisle, Market Hall,
Birkenhead CH41 2YL
Telephone: 0151 666 1431